Summit Broadband

 

All equipment issued by Summit Broadband for use with any Summit Broadband TV, Internet, and Voice services remains the property of Summit Broadband. If you're planning on disconnecting or downgrading any Summit Broadband services, you're responsible for returning any Summit equipment. 

 

NOTE: Do not return the Optical Network Terminal (ONT) (Modem attached to the wall.)

 

▲Drop Off 

 

You may drop off the Summit Broadband equipment at the Naples Retail Store located at 1443 Rail Head Blvd, Naples, FL 34110 between M-Fr 8:30 a.m. – 6:30 p.m. 

 

▲Return By Mail
Visit www.summitbb.com/returns to request an equipment return QR code by email. You will receive your FedEx QR code within 48-72 hours after submitting the equipment return form. Once you receive the equipment return QR code, bring the equipment and the QR code to your local FedEx Office store location. The FedEx Office representative will scan the QR code and return the equipment to Summit Broadband, at no cost to you. 

 

 

The owner or renter must call Summit Broadband at 877.678.6648 in order to add create or add their info on the account. If unable to verify Customer proprietary network information (password & Pin #), they has two options: 

 

▲Go to the Naples Retail Store and provide copy of the lease agreement.

▲Email care@summitbb.com a dated letter authorizing the person, with a copy of lease agreement. The email must include account number, owners name, unit address, and best contact number for the owner. 

 

▲The owner is responsible for any unpaid charges and all equipment in the unit. Any arrangement concerning the security deposit made between the owner and the renter is between those two parties with no involvement from Summit Broadband. 

 

 

If you fail to return leased equipment to Summit Broadband after you cancel or downgrade your services, an unreturned equipment fee may be applied to your account. This fee will be included in your total account balance. 

 

 

The following document is required to activate a new account:

 

▲Warranty Deed - Proof of ownership 

 

We want you to know of the multiple options in which you can reach one of our customer service representatives to activate your account. The Summit Broadband representative will schedule a technician to come to your home to set things up. 

 

Can be accessed at https://summit-broadband.com/my-account/

▲ Troubleshoot Your Services – refresh your own equipment without having to call customer service. 

▲ Where’s My Tech – the ability to see where your technician is on the day of your service or installation appointment. 

▲ View and Pay Your Bill Online - Add Seasonal Hold 

 

We want you to know of the multiple options in which you can reach the Residential Contact Center Team if you need assistance with your portal or if you experience service interruptions. Most issues are resolved via trouble shooting. 

 

▲ Dial 877.678.6648, 24 Hours/day. 

▲ Email us at care@asksbb.com 

 

 

What Accessibility Settings are Available in TiVo? (Learn More)

 

 

Customized Closed Captioning settings will work for the majority of shows you watch or record, but both the broadcaster and the vendor of a show may choose to override your desired settings. If the Closed Captioning appearance changes on a single recording or for a series, the change was made either by your cable company or the vendor of the show. TiVo cannot override these settings.

 

For immediate closed captioning complaints, please call 239.444.0400 in Southwest Florida using your local relay service.